Frequently Asked Questions

A: Signing up is easy! Just click the "Sign Up" button on our homepage and follow the prompts. The registration process includes authentication to your Xero account. You'll need to log in to your Xero account and authorize Sawfish to connect.

A: No, integrating our service with Xero is free.

A: Once you've set up your account and linked it with Xero, you can automate your invoicing process. Do not send your invoices from Xero. Any invoice created and approved in Xero will automatically sync and send invoices to your Xero customers. Customers can pay immediately or pick extended terms offered by your business for a small fee that you get.

A: Yes, Review your invoices in Xero as drafts before approving them for sending.

A: We partner with leading credit bureaus to provide real-time credit assessments. When your customers select extended terms they complete onboarding and our system will generate a credit report that is available in the Sawfish portal.

A: Extended payment terms allow your customers more time to pay their invoices. You can offer these terms based on the creditworthiness of your customers, as determined by our credit check service. When a customer selects extended credit they sign a digital agreement and pay additional fees that you receive most of.

A: Management fees are small charges applied to invoices with extended payment terms. These fees compensate for the additional risk and cash flow impact of longer payment periods. The rate can vary based on the terms and creditworthiness of the customer.

A: Offering extended terms can attract more customers by providing them with flexible payment options, potentially increasing sales and customer loyalty. Additionally, the management fees collected can offset the risks associated with longer payment periods.

A: We take data security seriously. Our platform uses industry-standard encryption and security practices to ensure your data and your customers' information are protected.

A: We offer comprehensive support through various channels, including email, live chat, and phone. Our dedicated support team is available to help you with any issues or questions you may have.